Betting is entertainment, not a solution to life's problems. Club 99 believes every member deserves to play safely, responsibly, and with enjoyment. On this page, you'll learn how to set your limits, recognize warning signs, and get help when you need it.
We ensure every player can enjoy betting at their own pace, within their own budget, and with full awareness.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, Club 99 enforces it strictly — no additional deposits beyond that amount are permitted.
Decide in advance how long each session will last. When your time is up, Club 99 will notify you and your session will end automatically.
You can temporarily or permanently close your account at any time. Options range from a 30-day break all the way to permanent exclusion.
Set a limit so your betting stops automatically once you've lost a set amount. This protects you from chasing losses in the heat of the moment.
If you need a short break, set a cooling-off period of 24 hours, 7 days, or 30 days. You won't be able to access your account during this time.
View detailed reports on your betting history, spending patterns, and session duration. Staying aware of your own habits is your strongest line of defense.
Responsible gaming means treating betting or gambling purely as entertainment — not as a source of income or a way to solve problems. At Club 99, playing responsibly means knowing how much you can spend, how long you can play, and when it's time to stop.
Online betting is growing in popularity across Bangladesh. club 99 wants it to stay an enjoyable experience for everyone. That's why we've built tools directly into the platform to help you stay in control of your play.
Remember — there are no guaranteed wins in betting. Every wager carries the risk of a loss. Only bet money you can afford to lose without it affecting your daily life.
Play for entertainment, not to make money. Set a limit before every session and stick to it — that's the first step toward responsible betting.
Club 99 encourages all members to follow the guidelines below. Sticking to these will keep your betting experience enjoyable at all times.
Setting limits on Club 99 is quick and straightforward. Just follow the steps below.
Log in to Club 99 with your username and password.
Click on your profile icon in the top right corner and select the "Responsible Gaming" option.
Choose what works for you — deposit limits, loss limits, session time limits, or self-exclusion.
Choose any timeframe — daily, weekly, or monthly — and set your preferred amount.
Limits take effect immediately once confirmed. Lowering a limit is instant, but increasing one requires a 24-hour waiting period.
Lowering a limit takes effect immediately. However, requests to raise a limit only kick in after 24 hours — this is intentional, giving you time to make a considered decision.
We don't always realize when betting starts to slip out of our control. If you notice any of the following signs, it's time to take them seriously.
If even one of the above signs applies to you, take the self-assessment below. Answer honestly and you'll get a clear picture of where things stand.
Check the statements below that apply to you. This is completely private — no one else will see it.
Self-exclusion means voluntarily suspending your account, either temporarily or long-term. It's not a sign of weakness — it's a brave and mindful decision.
During self-exclusion, club 99 will not send any promotional messages to your email or contact you in any way to encourage you to play.
Requests to reactivate an account during a self-exclusion period will not be accepted. This strict policy exists for your protection.
To request self-exclusion, email support@club99.life with the subject "Self-Exclusion Request", or do it directly through your Profile Settings.
Club 99 strictly prohibits betting by anyone under the age of 18. We verify age at every registration and check identity documents as part of our KYC process.
Any account identified as belonging to a minor is closed immediately, any deposited funds are returned, and no personal data is retained.
If you feel your betting is getting out of control, contact us today.
support@club99.life24/7 live chat is also available
Reaching out for help takes courage. Club 99 is always here for you.
Club 99's live chat is available 24 hours a day, 7 days a week. Get instant support whenever you need it.
Live ChatEmail us for detailed advice or to request self-exclusion. You'll typically receive a response within 24 hours.
support@club99.lifeGo to Profile Settings or contact Support to set limits, request self-exclusion, or close your account.
Go to ProfileVisit our FAQ page for more questions and answers on responsible betting.
Read the FAQWe're more than just a betting platform — we're committed to responsible entertainment.
A strict age verification process is carried out at registration. Access is never granted to anyone under 18.
No bonuses or promotional emails are sent during self-exclusion. We respect your decision.
Your personal information is encrypted and never shared with third parties.
Our support team is ready whenever you need help. Day or night, we're always here.
Club 99 is a licensed and regulated platform. We comply with international responsible gambling standards.
All odds and draw results are fully transparent. No manipulation — every outcome is verifiable.
Here are answers to the most frequently asked questions about responsible gaming.